Terms and Conditions mr138 —
Platform Usage Guidelines

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and mr138 ("Platform", "We", or "mr138") regarding your use of the mr138.vip website and all services, features, content, and functionality available on it.

Continued use of the platform following any amendment to the terms constitutes acceptance of the updated terms. mr138 reserves the right to update or modify these terms at any time without prior notice, and it is your responsibility to review these terms periodically.

To register and use the mr138 platform, you must meet all of the following eligibility requirements:

• Age limit: You must be at least 18 years old or have reached the minimum age permitted by law in your jurisdiction to participate in online gambling activities.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under applicable law.
• One account only: Each individual is only permitted to hold one (1) active account at mr138. Owning more than one account is a serious violation of these terms.
• Accurate information: All information you provide during registration must be accurate, complete, and up to date. Accounts found to be using false or invalid information will be suspended and balances returned subject to review.
• Jurisdiction: You are solely responsible for ensuring that your use of the mr138 platform is lawful in your location. mr138 is not liable if your use of the platform conflicts with your local laws.

During registration, you are required to provide accurate personal information including your full name, email address, phone number, and any other requested details. All this information is used for identity verification (KYC) and account security purposes.

You are solely responsible for the security of your account username and password. mr138 recommends that you:

• Using a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Do not share your login credentials with anyone, including family members.
• Notify mr138 immediately if you suspect any unauthorized access to your account.

Mr138 will never ask for your password via email, live chat, or any other communication channel. If you receive such a request, it is a fraudulent attempt and must be reported to our security team immediately.

Mr138 supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, BigPay, and online bank transfers. All transactions are processed through secure, encrypted payment channels.

Deposit Policy:

• The minimum deposit amount is as specified on the platform's deposit page for each payment method.
• All deposits must be made from an account in your own name. mr138 does not accept third-party deposits.
• Deposits are typically credited to your mr138 account within minutes of payment confirmation.
• Mr138 does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.

Withdrawal Policy:

• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your mr138 account.
• All withdrawal requests are subject to standard security checks before processing.
• Withdrawals are typically processed within 10 minutes to 24 hours, depending on the chosen method and time of request.
• Mr138 reserves the right to request additional verification documents before approving any withdrawal, particularly for large amounts.
• If the wagering requirements (rollover) for any bonus have not been met, withdrawals cannot be processed until those requirements are fulfilled.

Mr138 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, daily bonuses, and special promotions for Malaysian public holidays. Each bonus is subject to its own specific terms and conditions as stated on the relevant promotions page.

General terms applicable to all bonuses:

• Wagering requirements (rollover): Each bonus carries wagering requirements that must be met before wins can be withdrawn. The rollover rate is stated in each promotion's terms.
• Validity period: Bonuses have a set validity period. Bonuses that expire before wagering requirements are met will be automatically forfeited.
• One bonus at a time: Generally, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Eligible games: Not all games contribute equally toward meeting wagering requirements. Slots typically contribute 100%, while table games may contribute at a different rate.
• One claim per household: Promotions are limited to one claim per individual, per household, per IP address, and per device.

All games available on the mr138 platform operate using a Random Number Generator (RNG) that has been independently verified by a recognized auditing body. This ensures every game outcome is completely random and cannot be manipulated by any party.

• The outcome of all games is final and cannot be disputed once a round is completed, unless there is clear evidence of a technical failure verifiable by the system.
• In the event of a technical disruption or disconnection during a game, mr138 will use server records to determine the outcome of the affected round.
• Minimum and maximum bets for each game are as stated in the respective game interface.
• Mr138 reserves the right to void any round or bet suspected of involving bug exploitation, system imbalances, or any form of unfair play.
• The use of automation software, bots, or any tools that provide an unfair advantage in games is strictly prohibited.

Users of the mr138 platform are strictly prohibited from engaging in the following activities:

• Opening or managing more than one active account on mr138 (including using another person's identity).
• Using credit card details, bank accounts, or payment methods that do not belong to you without valid authorization.
• Engaging in any form of money laundering or transactions linked to illegal activities.
• Colluding with other players to manipulate game outcomes or exploit the bonus system (bonus abuse).
• Using a VPN, proxy server, or any technology to conceal your actual location or bypass geographical restrictions.
• Threatening, harassing, or defaming mr138 staff or other users through any communication channel.
• Sharing or selling your account login credentials to any third party.
• Using any unauthorized third-party software to interfere with or modify platform functionality.

Mr138 reserves the right to suspend, restrict, or close any account at any time without prior notice if there is reasonable cause, including but not limited to:

• Suspected or confirmed violation of any part of these terms and conditions.
• Requests from relevant authorities or regulatory bodies.
• Account inactivity for the specified period (accounts with no login for 12 consecutive months).
• Failure to complete the KYC verification process within the stipulated timeframe.
• Evidence of platform use by individuals under 18 years of age.

Users may also request voluntary account closure at any time by contacting the mr138 customer support team. Voluntary closure requests will be processed within 3 business days, subject to the settlement of all pending transactions.

For users who need a break from gambling for personal or health reasons, mr138 offers a self-exclusion option that can be activated through your account settings or by contacting customer support.

The mr138 platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted platform operation, mr138 does not guarantee that the service will always be available, uninterrupted, or free from technical errors.

Mr138 is not liable for:

• Any financial losses incurred as a result of game outcomes, whether claimed to be unfair or otherwise.
• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control (force majeure).
• Indirect, consequential, or punitive losses or damages arising from the use of the platform.
• Any action or decision made by the user based on information found on the platform.
• Third-party activities beyond the direct control of mr138.

Mr138 is committed to protecting the privacy and personal data of all users. The collection, use, and storage of your personal data is governed by our separate Privacy Policy, which forms part of this agreement.

In summary, mr138:

• Collecting personal data only for stated and legitimate purposes, including identity verification, payment processing, and service improvement.
• Storing all personal data on servers protected with high-grade encryption.
• We will never sell, rent, or disclose your personal data to third parties without your consent, except where required by law.
• Complying with the requirements of Malaysia's Personal Data Protection Act (PDPA) in all matters relating to user data.

For more information on how we manage your data, please read our Privacy Policy full policy.

Mr138 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform, unless a different effective date is specified.

Mr138 will endeavor to notify users of material changes through:

• Notices on the mr138.vip homepage.
• Email notification to the registered address (for important changes).
• In-app notifications on the mr138 mobile app.

Continued use of the platform after any amendment is published constitutes the user's acceptance of the updated terms. It is the user's responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the mr138 team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button at the corner of the platform.
• Email: [email protected] — response within 24 business hours.
• WhatsApp: Support numbers are available in the Contact Us section of the platform.

For inquiries related to Responsible Gaming or to activate the self-exclusion option, please contact our support team directly or visit our Responsible Gaming page.